Privacy Policy — Highlands Home Services Network

Last updated: March 20, 2026

Highlands Home Services Network ("we," "us," or "our") operates highlandshomeservicesnetwork.com. This policy explains how we collect, use, and protect information submitted through this website. Highlands Home Services Network is a digital lead generation and referral service — a registered DBA of Obsidian Peak Holdings LLC, a Florida Limited Liability Company. We are not a licensed contractor and do not perform trade services.

Information we collect

We collect information you voluntarily provide through our contractor application and homeowner service request forms, including: name, business name, phone number, email address, Florida license number, service area details, and home service request information. We do not collect payment information directly — no credit card or billing data is transmitted through this site.

Photo & Media Submissions

When you use our service request tool, you may choose to upload photos or images to help describe your home service issue. The following explains how we handle that media:

What we collect: Photos or images you voluntarily submit through our service request form, along with any description you provide about your home service need.

Why we collect it: Submitted photos are used solely to assess your service request and communicate relevant details to the contractor assigned to your job.

Who sees it: Your submitted photos are shared only with the licensed contractor matched to your service request. Photos are never sold, rented, or shared with third parties for marketing or any other purpose.

How long we keep it: Photos are retained for up to 12 months from the date of submission to support your service request and any related follow-up. After that period, they are permanently deleted from our systems.

Your rights: You may request deletion of your submitted photos at any time by contacting us at [your contact email]. We will confirm deletion within 10 business days.

Storage & security: All submitted media is stored using industry-standard encryption and access controls. Only authorized personnel and your assigned contractor can access your submitted files.

How we use your information

Information submitted through our forms and chat widget is used to facilitate local home service connections in Highlands County, Florida (Sebring, Avon Park, Lake Placid, Lorida, and Venus), and to communicate with you regarding your inquiry, application, or service request.

With your express written consent, we may also send SMS and email communications including service updates, waitlist notifications, contractor network announcements, and periodic brand communications from Highlands Home Services Network.

We do not sell, rent, or trade your personal information to third-party data brokers or marketing agencies. Homeowner information is shared only with the single, specific licensed contractor assigned to your service request. It is never sold or distributed to any other party. Contractor applicant information is used solely to evaluate network fit and verify Florida DBPR licensure.

SMS opt-in data and consent records — including your phone number, consent timestamp, and opt-in method — are never sold, shared, rented, or transferred to any third party for any purpose. This information is used exclusively to deliver the SMS communications you consented to receive from Highlands Home Services Network.

You may opt out of SMS communications at any time by replying STOP. You may opt out of email communications by clicking the unsubscribe link in any email we send.

Analytics and cookies

This website may use basic analytics tools (such as Google Analytics) to understand aggregate traffic patterns. These tools use cookies that collect anonymized data about site usage. No personally identifiable information is collected through analytics cookies. You can disable cookies in your browser settings at any time without affecting your ability to use this site.

Data security and retention

This site is served over HTTPS. All form submissions are transmitted securely to our form processing provider. We retain application and service request data only as long as necessary for legitimate business operations and do not maintain long-term databases of personal records.

Your rights (Florida FDUTPA & CCPA)

Regardless of where you are located, you may request access to, correction of, or deletion of your personal information at any time. California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. Florida residents are protected under the Florida Deceptive and Unfair Trade Practices Act (FDUTPA). To exercise any of these rights, contact us at the email address below.

Third-party links

This site contains links to external websites including Florida DBPR, Sunbiz.org, and Google Business Profile. We are not responsible for the privacy practices of any third-party site. We recommend reviewing their policies independently.

Contact & legal entity

Obsidian Peak Holdings LLC
DBA: Highlands Home Services Network
Service area: Highlands County, Florida (service area business — no public walk-in office)
Email: hello@highlandshomeservicesnetwork.com

Verify our active Florida state registration ↗

Highlands Home Services Network is a referral and lead generation service. We do not perform trade services.